Register Now!
Communication is the art and science of making yourself heard. Patients have always had questions, but the Covid era has heightened their search for information. It is vital that the dentist and their team be able to provide not only accurate, evidence-based information but the proper perspective to digest the facts and choose a course of action. A conversation with a patient is not an intellectual exercise. It is an opportunity to deliver specific messages to an interested audience. This course will examine the science of communication and the art of understanding.
Educational Objectives:
- Better communicate through understanding of the technical components and the emotional components of the delivery of information.
- Learn to think from the patient’s perspective and gain greater control of the conversation to achieve strategic objectives.
- Better respond to patient questions by learning the techniques to bridge from challenging questions to effective messages that assist the patient in achieving oral health.
Instructor: Matthew Messina, DDS
Matthew Messina, DDS, graduated first in his class from The Ohio State University College of Dentistry in 1987. After graduation, he completed a general practice residency at the Miami Valley Hospital in Dayton, Ohio. A practicing general dentist for 30 years, he has also served as a visiting faculty member at the Pankey Institute for advanced dental education in Key Biscayne, Florida. Dr. Messina is the Clinic Director of Ohio State Upper Arlington Dentistry and is an Assistant Professor in the Division of Restorative and Prosthetic Dentistry. He had served as the Interim Director of the Dental Oncology Clinic of the James Cancer Center at OSU since 2018.
CDE Coursework Units: 2
Tuition: $69 (Due to the Joint Providership of this program with ACDE, UCSF Faculty and Staff discounts are not available.)
Cancellation/Refunds:
Tuition refund, less a $25 cancellation fee, will be issued only for cancellations received in writing at least 3 business days prior to the start date of the course. No refunds will be issued for late cancellations or no-shows. We reserve the right to cancel any course due to circumstances beyond our control; under those circumstances we will refund all course fee payments. Please be aware that UCSF School of Dentistry CDE is not responsible for reimbursement of nonrefundable airline tickets or any other travel expenses in the event that a course is canceled.
ACDE Joint Providership
This continuing education activity has been planned and implemented in accordance with the standards of the ADA Continuing Education Recognition Program (ADA CERP) through joint efforts between University of Kentucky College of Dentistry and the Association for Dental Education (ACDE).